Frequently Asked Questions

Will I need to pay extra fees?
If your order is shipped internationally (from outside your country), you may be required to pay import VAT, customs duties, or local taxes before delivery.

Do I have to pay customs duties or import taxes?

Yes, customers are responsible for any customs duties, import fees, or additional shipping charges required by their country. These fees are determined by local authorities and are not included in our product or shipping prices.

Will VAT or other taxes apply to my order? 

 Depending on your location, VAT or other local taxes may apply upon delivery. These charges are set by your country’s regulations and must be paid by the customer if required. find tittle for these faq.

🇪🇺 European Union (including Germany & France)

• Import VAT applies according to your country’s rate (for example: France 20%, Germany 19%).

• Orders under €150 usually require VAT but may not always include customs duties.

• Carrier clearance fees may apply.

🇬🇧 United Kingdom

• Orders may be subject to UK VAT and customs duties depending on order value.

• The shipping carrier may charge a customs handling fee before delivery.

🇧🇷 Brazil

• Brazil may apply import taxes and customs duties on international shipments.

• Fees vary and can be significant depending on the declared value.

• Clearance processing times may be longer.

🇯🇵 Japan

• Japan may charge consumption tax and possible customs duties depending on order value and product type.

• The carrier may collect these charges before delivery.

🌍 Worldwide

• Import taxes, VAT, and customs duties vary by country.

• Customers are responsible for any import charges required by their local customs authority.

• Shipping carriers (DHL, UPS, FedEx, or local postal services) may also charge administrative/clearance fees.

Are there carrier handling fees?
Shipping companies (such as DHL, UPS, or your local postal service) may charge a customs clearance or administrative fee. These fees are set by the carrier and are not included in our prices.

When do I pay these fees?
If applicable, the shipping carrier will contact you before delivery. Payment is required to release your package.